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Fulfillment
Fulfillment, or "fulfillment service", is a term used to describe the set of activities related to the processing and fulfillment of e-commerce orders, from order receipt to final delivery to the customer.
This involves a variety of tasks, such as receiving and storing inventory, packaging products, processing orders, managing inventory, shipping and transport logistics, tracking shipments, and customer service. The purpose of the fulfillment service is to ensure that orders are processed efficiently and that products reach customers correctly and on time.
Products are received at the fulfillment center, checked for quality and quantity, and entered into the inventory management system.
When an order is received, the information is verified and recorded in the system. The products needed to fulfill the order are picked from inventory.
Tracking information is logged into the system, allowing both the customer and the company to track the status of the delivery.
The fulfillment provider handles customer queries and requests regarding order status, changes, returns or any other related issues.